This is the first stage course for union reps. It introduces the key concepts and provides a thorough foundation for workplace representatives to develop their knowledge and skills to enable them to carry out their role effectively.

The course will help you:

• understand the job of the union rep in the workplace and the wider union
• dealing with members problems
• represent members with employers
• use and make agreements
• understand how grievances and disciplinaries are handled
• understand employment rights at work
• recruiting members and getting them involved in the union
• meeting management to discuss a range of issues at work
• keeping members in touch with wider issues
• build confidence in your role and responsibilities as a union rep
• develop the skills you need to be an effective rep.